A Generation of Uncertainty: Companies Prepare for Future that Can't Be Predicted

By Dietmar Hawranek, Martin Hesse and Alexander Jung

The heads of major German companies admit that they have no idea what the future holds in store economically. Next year, the situation could rapidly improve or decline. For many companies, the goal is to become as flexible as possible to prepare for any eventuality.

Photo Gallery: Preparing for the Unpredictable Photos
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There are people who should know what the future holds for the German economy -- for business trends and jobs, for exports and the euro, and for the price of oil and other commodities.

No, the focus here is not on economic analysts and their oracles, who are all too often off target. Instead, this story is about German CEOs who have managed to steer their companies so successfully that they apparently have a knack for predicting the future.

One of them has his office on the 22nd floor and, on a clear day, he can gaze all the way to the Alps. Norbert Reithofer, CEO of BMW, has led the Munich-based carmaker from one record sales year to the next. But before he talks about the economy, Reithofer prefers to tell his visitors about a swan -- a black swan.

People used to believe that there were only white swans. But then a black species of swan was discovered in Australia, Cygnus atratus. Reithofer has recommended that his fellow board members read "The Black Swan: The Impact of the Highly Improbable," by Nassim Nicholas Taleb. The book describes seemingly impossible events that nevertheless occur. Taleb contends that these so-called "black swan events" have an enormous impact because no one expects them -- such as the collapse of the Lehman Brothers investment bank in 2008, which sparked the global financial crisis.

"I don't know what will happen in 2013," says Reithofer. At a time of extremes, he says, predictions have become impossible. While some markets are on the verge of collapse, such as in Southern Europe, others promise robust growth, like Brazil, Russia, India and China. But he admits that even these promising regions can transform into crisis areas overnight -- for instance, if governments put the brakes on car sales with new laws or tariffs.

The Age of Unpredictability

Wolfgang Reitzle, CEO of the Munich-based Linde Group, agrees that the age of predictability is over. His company, which produces gases for the petroleum, chemical and food industries, has continuously increased its profits -- and its stock market value has jumped six-fold over the past 10 years. But Reitzle says: "It has never been more difficult than today to give a precise prediction of future economic development."

For nearly a decade preceding the Lehman Brothers' bankruptcy, economic development was characterized by high growth and minimal fluctuations. "Now it's the other way around," says Reitzle, who notes that there is currently only minimal growth, but this is accompanied by extreme turmoil on the markets.

It's not just companies like BMW and Linde that find it increasingly difficult to plan and make strategic decisions. Banks and insurance companies along with consumers and depositors now only have one certainty: There are no certainties anymore.

Today's economic situation is better than the prevailing mood, though -- at least according to a survey by the Cologne Institute for Economic Research. But what good does that do us? If companies and consumers react to the gloomy economic mood -- if they invest less and consume less -- they can cause the actual situation to rapidly deteriorate.

To make matters worse: While the worldwide network of financial markets and the Internet boosts growth during an economic boom, it also exacerbates downward trends during a crisis. Insecurity has become the prevailing state of mind in Western industrial societies.

Admittedly, there has been growing confidence over the past few weeks that the economy will recover in 2013. But major setbacks are possible at any moment -- for instance, Silvio Berlusconi could return to power in Italy, the conflict in the Middle East could escalate or growth in China could slow. And what will happen if President Barack Obama's administration simply fails to break the bitter deadlock over the US federal budget?

An Anti-Crisis Program

The question is thus no longer how much uncertainty there is, but rather how companies deal with this uncertainty.

BMW CEO Reithofer is transforming his company into an extremely flexible organism. The idea is to prevent the auto manufacturer from getting into serious difficulties due to unforeseeable events -- in other words, the emergence of black swans.

What happens, for example, if sales plummet by 20 percent within one year? Most companies would quickly find themselves in the red. They lay off workers and reduce investments. Later, they emerge weakened from the crisis. To prevent that from happening to BMW, Reithofer and his works council, the powerful body representing employees inside the company, have worked out an anti-crisis program.

At first glance, the name "anti-crisis" might sound as if the company simply intends to ban all economic downturns, but the program is actually based on a down-to-earth approach: In the future, the working hours of the BMW workforce will fluctuate to a greater degree in sync with sales. Workers will continue to receive their negotiated monthly salaries. Overtime hours will merely be credited to a working time account -- and deducted during production cutbacks.

Working three shifts a day, BMW can produce vehicles round the clock at its plants. That would be one extreme situation. At the other end of the scale, during a crisis, the company could completely shut down the plants for up to five weeks, without even a single employee losing their job or a portion of their wages. During this time off, workers have to take the majority of their annual vacation time. That's the price they have to pay to ensure that their jobs remain secure, even during a downturn.

Such an agreement offers an automotive company a number of advantages. During a crisis, it doesn't have to spend money on the severance payments and social plans that are required by German law when firing workers. And when the upswing comes, BMW still has its qualified personnel on board.

There are also plans for the carmaker's production plants to become just as flexible as its workers. If there is a change in demand, the assembly line can be quickly retooled to switch from producing SUVs to sedans, and vice versa. BMW also aims to become virtually immune to currency fluctuations and import duties. Consequently, the Munich-based company is expanding its plants in the United States and China, and building a new production site in Brazil.

In 2012, the best year in the company's history, the BMW boss launched a number of initiatives to prepare the carmaker for such an emergency situation. Reithofer argues that it's all part of good corporate management. When things are going so well, he says, the willingness to change is particularly weak, while the forces of inertia are particularly strong. "That demands a lot of energy," he admits.

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1. Certainty and uncertainty!
SHBasse 12/31/2012
For the ones like "The Spiegel" readers it will not come as a surprise that no fundamentally positive developments has taken place and is goint to take place in the near future. That is the certainty! The uncertainty is the political and human factor which determins when "time is up" for further artificial measures intended to postpone the enevitable "reckoning day"! As nobody is doing anything about the fundamental problem of lost competitiveness, the crisis will just go on and on! http://unifiedscience2.blogspot.com/2011/02/deeper-causes-of-downturn.html Next step will be tensions between the "Old Industrial Countries" and the "Newly industrialized Countries" and industry will be wise to prepare for trade wars.
2. The man who knows does not predict, the one who predicts does not know
titus_norberto 01/01/2013
The man who knows does not predict, the one who predicts does not know, an old Chinese proverb. We have to admit that we are fallible, we have no control over the universe in which we dwell and our past “control” was merely an illusion… Perhaps trying to control gas emissions we will trigger the opposite effect; I do believe that historian Paul Johnson who coined the “law of unintended consequences”, a law that plagues our history and prehistory… Just 60 years of relative peace made US complacent and delusional, but reality tells US that we can plan very little and more, “no plan resists contact”, anyone that read the ancient Greeks knows that…, and yes, black swans do exist, they are based on certain CERTAINTY about social diseases, although I doubt that there are “swans” from the same genus of the Europeans since the Southern fauna developed totally independent from the northern hemisphere; let US say that they are as similar as ostriches are to ñandúes in South America, fair enough, but a completely different kind of animal… Back to the lottery or financial Chaldean horoscopes, the lack of a TRUE international currency (since the US dollar is FIAT money with no backing but debt) is the real culprit of our current woes..., another culprit is massive production of useless artifacts such as remote-controlled helicopters at $ 20 USD (ea), a technological feat BUT an economic disaster “ad portas”… Macroeconomic figures mask all problems and confuse financial horoscopic professional journalists, which they leverage their confusion under the banner: “every problem is an opportunity“ giving false certainties that last less than one day to the readers… The real problem, and I refuse to predict its consequences, is that we BELIEVE in a XIX century superstition invented by the Satanist Mandeville who coined the phrase “the invisible hand of the market” later made reputable and dressed-up with a scientific veil by Adam Smith BUT we ACT contradicting its main tenets… there is no credit and extremely low interest rates... a sensible person would smell a rat, not professional journalists though... Take for instance the American (or Japanese) interest rates, they are ARTIFICIALLY kept low utilizing EMISSION with no backing by the FED, thus the system is totally DISTORTED, nevertheless the journalists keep utilizing the other “laws” as if we are living in a pristine "free market" economy... in which governments are nationalizing DEBT ! The fact that the US reference interest rate is a LIE ironically confers more power to rating agencies since there is no way to calculate risk… And the horoscopic agencies pluck them out of thin air… We have all the ingredients necessary for a collapsing pyramid or cosmic bubble bursting up. The only way out is to develop a new model to supersede the obsolete current to debunk for one in all the financial gamble ACROSS globalized stock exchanges... To isolate them certainly will help, and limiting access to "punters" will help as well. Unlike the white swan, it is said that the black swan distrusts Chaldean horoscopes… Norberto
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