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The Two-Tier Internet: Fighting for Control of the Web's Future

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As data volumes continue to grow, it's clear that the Internet's infrastructure needs upgrading. What's not clear is who is going to pay for it. Web activists fear the development of a two-tier Internet, where corporations have priority and dissenting voices get pushed to the margins.

An Internet cafe in Changzhi, China: Web activists are concerned that a "two-tier" Internet could soon develop. Zoom
REUTERS

An Internet cafe in Changzhi, China: Web activists are concerned that a "two-tier" Internet could soon develop.

The group that had gathered in front of Google headquarters in Mountain View, California was relatively small. Only around 100 protesters had turned out to lend offline expression to their anger at the corporation's latest plan.

The online community, however, reacted with far more alarm. Bloggers in the United States, Europe and Asia warned of a threat to Internet freedom, while consumer protection agencies said they feared interference with data traffic that could have unforeseeable consequences for media diversity. Germany's consumer protection minister, Ilse Aigner, declared that she had "no sympathy" for companies "distorting competition at the expense of the consumer."

The cause of all this commotion was seemingly minor, a joint statement issued by Google and telecommunications giant Verizon that outlined in seven brief bullet points the two companies' proposal for a future regulatory framework for the Internet.

Most of the suggestions were hardly spectacular, but one in particular packed a significant punch: The two corporations called for governments to leave it up to the market to determine whether telecommunications companies should be allowed to charge an additional fee for certain data-intensive services -- especially if customers want speedy access. Examples could include medical services, online games or power grid management.

No Discrimination

Until now, the Internet has remained largely neutral, with no one discriminated against and no one given preferential treatment. Blog posts are transmitted just as quickly as Google's data. But the flood of information continues to swell. American technology corporation Cisco predicts that annual data volumes will quadruple by 2014 to around 767 exabytes (one exabyte is equivalent to 1 billion gigabytes) -- a capacity equivalent to 12 billion DVDs per month.

In other words, many billions of euros will need to go into upgrading the Internet over the next months and years. Telecommunications companies fear this will hardly be possible if they continue to play by the conventional rules. They have been flirting for some time with the idea of a two-tier Internet, in which users could pay to have their data transmitted more quickly. Google's latest advance suits these companies quite well.

The Internet, which has been a work-in-progress for the last 30 years, is transforming itself into something new yet again. More and more people access the Internet on the go from their cell phones. Instead of browsers, they prefer a quick click on an app -- a small additional program -- that lets them, for example, listen to the radio via their cell phone.

A Growing Cloud

The Web is also being used to transmit increasing volumes of videos and music, both of which put enormous strain on networks. At the same time, the proportion of Internet traffic related to old-fashioned e-mail is shrinking. Instead, vacation videos and birthday photos -- things that in the past were more likely to be stored at home -- are now being shuffled back and forth online, uploaded to services such as YouTube, Flickr and Picasa (see graphic).

This relatively new approach is known as cloud computing. Thanks to the globally accessible "cloud," home computers have lost their previous importance -- users are increasingly able to store their data on central servers run by telephone or Internet providers.

This development increases the value of the global network, but it also raises some questions. Who, for example, should call the shots in the future? Who should profit from which aspects of the system -- the service provider, the content provider or the customer portal? And which laws should apply to these channels, which are vital to both private individuals and entire economies?

This discussion sees the collision of two very different concepts of freedom. One side insists that individuals should be able to freely access information at any time. The other calls for the companies operating the system to have the freedom to devise new business models.

Best Effort No Longer Enough

Until now, the Internet operated following the so-called "best effort" principle, explains Wolfgang Kopf, head of regulation at the German telecommunications company Deutsche Telekom. This means that any information sent over the Internet by any customer is treated more or less equally, each data packet directed through to its destination regardless of the identity of the customer or the importance of the information.

But as data traffic increases and services grow more sophisticated, this method becomes more difficult. Choppy video transmission, breaks in Skype conversations and incomplete transmission of televised musical events are all possible consequences.

Many telecommunications companies say it will be necessary to invest many billions of euros into the Internet in order to continue to ensure uninterrupted service. They also point out that the ones to profit so far have been providers such as Google, Apple and YouTube, who pay nothing while raking in profits. Investment costs fall instead to the telecommunications companies, who are simultaneously seeing more and more of their traditional business segments collapse. René Obermann, CEO of Telekom, doesn't want his company's role reduced to just providing Internet access for others.

As profit margins for pure Internet service providers grow ever narrower, companies are focusing instead on NGN, or next generation networking. Along with a platform for transferring data, NGN offers a separate control level which creates a simple, long-awaited ability to provide -- and charge for -- express services.

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Graphic: Global Internet usage Zoom
SPIEGEL ONLINE

Graphic: Global Internet usage



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